Privacy Policy

1. Overview

Apex Cleaning Solutions Pty Ltd ("we", "our", "us") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and protect your information when you request a service or quote through our website.

2. Information We Collect

When you submit a quote enquiry or contact us by phone, we collect:

• Your full name
• Your contact phone number
• Your email address (if provided)
• Your suburb, postcode, and physical property address for job dispatch
• Details regarding the trade services or emergency repairs required

3. How We Use Your Information

Your details are used strictly for:

• Providing upfront quotes and estimates for your requested trade services
• Dispatching licensed technicians and contacting you regarding appointment arrival times
• Issuing invoices, safety certificates, and warranty documentation

We never sell, rent, or lease your personal lead data to third-party telemarketers or external lead brokers.

4. Data Storage & Security

Enquiries are securely recorded in our encrypted administrative systems and Google Workspace storage. Access is strictly restricted to authorised personnel and technicians handling your booking.

5. Contact Us

If you have any questions or wish to request access or deletion of your information, please contact our Privacy Officer: